Terms and Conditions
Effective Date: 15/09/2025
Updated on 08/10/2025
Business Name: Companion Cremations (a division of Precision Care & Health Group Pty Ltd, ABN 43 617 520 037)
1. Introduction
These Terms & Conditions (“Terms”) govern the use of Companion Cremations’ services and website (www.companioncremations.com.au). By engaging our services or using our website, you agree to these Terms.
2. Services Provided
- Companion Cremations provides pet transfer, individual cremation, and memorial products.
- All services are carried out with dignity and care.
- We may amend services, pricing, or policies at any time. Updates will be published on our website.
3. Pricing & Payment
- Prices are listed in Australian Dollars (AUD) and include GST (where applicable).
- Payment is due at the time of booking, unless otherwise arranged.
- We accept payment via credit/debit card, PayID, bank transfer, or approved finance partners (e.g. Zip, Stripe).
- Orders will not proceed until payment has cleared.
- Card Surcharge:
Where payment is made by credit or debit card, a processing surcharge will be automatically applied. This amount reflects the genuine cost of card acceptance charged by our payment provider (Stripe/WooPayments/Tyro/Square) and is in accordance with ACCC guidelines.
Weight Disclaimer: Pet weight is subject to confirmation at our facility. Final charges may be adjusted based on the actual verified weight at the time of service.
4. Cancellations & Refunds
- Cancellations must be requested in writing as soon as possible.
- A refund may be issued if services have not yet commenced, less any applicable administrative costs.
- Once cremation has begun, refunds are not possible.
- Memorial products (urns, jewellery, keepsakes) are non-refundable unless faulty.
5. Transfer & Handling
- Companion Cremations will collect your pet from your home or veterinary practice at the agreed time.
- Please ensure safe access to the property.
- We take every care during handling, but we are not responsible for delays caused by traffic, weather, or circumstances beyond our control.
6. Memorial Products
- Product descriptions and images are for guidance only; variations may occur.
- If an item is out of stock, we will notify you and provide alternatives or a refund.
- Faulty or damaged items must be reported within 7 days of receipt.
7. Liability
- While every effort is made to provide individual cremations, Companion Cremations accepts no liability for delays or circumstances outside of our reasonable control.
- Our liability is limited to the cost of the service provided.
8. Website Use
- All website content (text, images, logos) is owned by Companion Cremations and may not be copied without permission.
- We do not guarantee that the website will always be error-free or uninterrupted.
9. Privacy & Data Protection
- We collect personal information only as necessary to provide services.
- Information is handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
- We do not sell or share your information with third parties except as required by law or to complete payment processing.
10. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled in Queensland courts.
11. Contact Us
For questions regarding these Terms or our services, please contact:
Companion Cremations
Email: info@cremationgroup.com.au
Phone: 0407 108 212
Address: 96 Mount Perry Road Bundaberg North QLD 4670